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ProductsFaqs


General Questions

We provide a one year warranty that all of our products will be free from defects in materials and manufacturing, under normal use and proper handling. Please contact zgganwei@inssse.com if you have questions regarding this warranty.
All orders take about 1-2 business days to process, and then an additional 5-14 business days for shipping within the US / 7-18 business days for shipping to Canada.
Absolutely not. Our products draw power directly from the outlet.
We currently ship to the U.S., Canada, and Mexico.
At this time we only sell through our website, we are not in any retail stores.
No. zgganwei does not allow any third parties to resell our products either online or in retail without written authorization. This would be a violation of our terms of service.
No problem! The product will install horizontally and work just fine. Just make sure to install where the bottom of our plate lines up with the ground side of the outlet! We have many customers who have done this and love it!
Customs and duties are fees applied to imported goods or products into your country. Unfortunately, we have no control over these charges and cannot predict if they will be charged or not. Likewise, if they are charged we have no control over the amount that is collected. There are some cases when duties fees are not collected at all.When ordering from zgganwei, you are responsible for these fees as well as assuring that you can lawfully import them into your country.
Returns/ExchangesTo be eligible for a Return/Exchange, your item(s) must be in the same condition that you received it and must be in the original packaging and include all components. Contact our customer support team at zgganwei@inssse.com to receive a Return Merchandise Authorization (RMA) Number.

RefundsYou have 30 calendar days to return an item(s) from the date you received it for a refund. Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you receive a refund, the cost of shipping will be deducted from your refund. Restocking fees may apply. You will receive the credit within 7-14 business days, depending on your card issuer's policies. We stand behind our products and always do our best to take care of our customers. If your order exceeds the 30 days, you may be eligible for an exchange.

ShippingYou will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non­refundable.
The LED lights in our lighting products are a neutral white temperature. Approximately 4,000 Kelvins.

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